Terms and Conditions

Man With a Van Highbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Highbury provides removal, transport and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which apply to all services supplied unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting the services.

We, us, our means Man With a Van Highbury as the service provider.

Services means any removal, transport, loading, unloading, packing, handling or related work carried out by us.

Goods means all personal effects, furniture, equipment, boxes and any other items in respect of which we provide the services.

Service area means the locations within which we routinely operate and accept bookings, including Highbury and surrounding areas, together with destinations elsewhere in the UK as agreed at the time of booking.

2. Scope of Services

We provide man and van services for domestic and commercial customers, including collection, transport and delivery of goods, and any additional services that may be agreed in advance. All services are provided subject to vehicle availability, staff availability and safe access to the relevant premises.

We reserve the right to decline work that we reasonably consider unsafe, unlawful, excessively heavy for manual handling, or unsuitable for transport in our vehicles.

3. Booking Process

3.1 Booking requests

You may request a quotation or make a booking by contacting us using our published contact methods. When making a booking request, you should provide accurate information including collection and delivery addresses, access details, approximate volume or list of items, preferred dates and times, and any special requirements.

3.2 Acceptance of booking

A booking is only confirmed when we have accepted your request and provided you with confirmation. Quotations are given based on the information you provide; if the actual work differs significantly from the information supplied, we may amend the price or refuse to proceed.

3.3 Changes to bookings

If you wish to change the date, time, addresses, volume of goods or other details, you must inform us as soon as reasonably possible. Changes are subject to availability and may result in a revised quotation. We are under no obligation to accommodate changes that are requested at short notice.

4. Pricing and Quotations

4.1 Basis of quotation

Prices may be provided on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Unless otherwise stated, prices are exclusive of congestion charges, parking charges, tolls and similar costs, which may be added to the final bill where applicable.

4.2 Assumptions

Quotations assume normal and reasonable access to the property, the ability to park legally and safely near the address, and that the work can be carried out without unusual delays. If these conditions are not met, additional charges may apply.

4.3 Validity

Unless otherwise stated, quotations are valid for 30 days from the date of issue. We may withdraw or revise a quotation at any time before it is accepted by you.

5. Payments

5.1 Payment terms

Unless otherwise agreed, payment is due either in advance or immediately upon completion of the services on the same day. We may require a deposit at the time of booking, especially for larger moves or long-distance work.

5.2 Payment methods

We may accept payment by cash or other methods as advised at the time of booking. We do not accept payment in the form of goods or services. You are responsible for ensuring that payment can be made in full when due.

5.3 Late or non-payment

If payment is not made when due, we reserve the right to suspend services, refuse delivery of goods, or retain goods until full payment is received. Legal and storage costs arising from non-payment may be charged to you.

6. Cancellations and Postponements

6.1 Client cancellation

You may cancel your booking by giving us notice. The following charges may apply based on the notice period provided.

If you cancel more than 48 hours before the scheduled start time, we will generally not charge a cancellation fee, although any non-refundable third-party charges may still be payable.

If you cancel between 24 and 48 hours before the scheduled start time, we may charge up to 50 percent of the quoted price.

If you cancel less than 24 hours before the scheduled start time, we may charge up to 100 percent of the quoted price.

6.2 Postponements

If you wish to postpone your booking, we will try to accommodate the new date and time subject to availability. Depending on the notice given, postponement may be treated as a cancellation and rebooking, and the above charges may apply.

6.3 Cancellation by us

We may cancel or postpone the services if circumstances beyond our reasonable control arise, including severe weather, vehicle breakdown, staff illness, safety concerns at the property, or legal restrictions on access or parking. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected services, and we will not be liable for consequential losses.

7. Your Responsibilities

7.1 Access and parking

You are responsible for ensuring that adequate and legal parking is available for our vehicles at both collection and delivery addresses. Any parking permits, suspensions or fees must be arranged and paid for by you unless we agree otherwise in advance. You will be responsible for any parking fines or penalties incurred as a result of your failure to arrange suitable parking.

7.2 Packing and preparation

Unless we have agreed to provide packing services, you are responsible for ensuring that all goods are properly packed and ready for transport. Fragile items should be suitably protected. We are not responsible for damage to goods that are inadequately packed by you or a third party.

7.3 Presence during service

You or your authorised representative should be present at the collection and delivery addresses to supervise, answer questions and check that the correct goods are taken and delivered. If no one is present, we will act according to our reasonable judgment, and we will not be liable for any loss, damage or costs arising from incomplete instructions or mistaken assumptions.

7.4 Prohibited and restricted items

You must not ask us to carry live animals, perishable goods, illegal items, hazardous materials, explosives, flammable liquids, or any items that are prohibited by law or by transport regulations. We may refuse to transport such items and accept no liability for any loss or consequences arising from your failure to comply with this requirement.

8. Liability and Limitations

8.1 Our duty of care

We will exercise reasonable care and skill in handling and transporting your goods. However, you acknowledge that normal risks are inherent in moving goods, especially where access is tight or items are large, heavy or fragile.

8.2 Exclusions of liability

We will not be liable for loss or damage arising from wear and tear, inherent defects, defective or inadequate packing carried out by you or others, or the movement of goods that we have advised are at particular risk. We are not liable for cosmetic damage such as minor scuffs or marks that occur despite reasonable care, especially when moving large items through restricted spaces.

8.3 Indirect or consequential loss

We will not be liable for any indirect or consequential losses, including loss of profit, loss of income, loss of opportunity, or any losses arising from delays, missed appointments, or cancellation of third-party services, even if we have been advised of the possibility of such losses.

8.4 Limits of liability

To the extent permitted by law, our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, will be limited to a reasonable amount proportionate to the price paid for the services, unless otherwise agreed in writing. You are responsible for arranging any additional insurance cover you require for your goods.

8.5 Claims and time limits

You must check your goods as soon as reasonably possible after delivery. Any claim for loss or damage must be notified to us in writing without delay and, in any event, within seven days of the date of the services. We may not be able to consider claims made outside this period.

9. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive at the agreed time, but times are estimates only and are not guaranteed. We are not liable for delays caused by traffic, road closures, accidents, weather conditions, breakdowns, or other circumstances beyond our reasonable control. Where delays occur, we will inform you as soon as reasonably practicable and complete the services as soon as conditions allow.

10. Waste, Disposal and Recycling

10.1 Waste regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance company and do not routinely remove household waste, construction debris or similar materials unless specifically agreed as part of the services.

10.2 Prohibited waste

We will not transport hazardous waste, clinical waste, chemicals, asbestos, or any materials that require special licences or treatment. You must not present such materials to us. If we discover prohibited waste amongst your goods, we may decline to move it and may charge reasonable costs for any necessary handling or separation.

10.3 Disposal services

Where we agree to take items for disposal, we will do so lawfully and at licensed facilities. Additional charges will apply for disposal or recycling, which will be explained at the time of booking or before such work is carried out. We may refuse to dispose of items that are not suitable for normal waste or recycling streams.

11. Insurance

We take reasonable care of your belongings, but you should ensure that you have appropriate insurance for your goods during transit and handling. Our service is not a substitute for comprehensive contents or business insurance. If you require specific levels of cover or have items of particularly high value, you should notify your insurer and make any necessary arrangements.

12. Complaints and Dispute Resolution

If you are unhappy with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address it. Complaints should be made in writing and should include full details of the booking, the issues experienced and any supporting information.

We will investigate complaints in a fair and timely manner and will aim to provide a written response within a reasonable period. Nothing in this section affects your statutory rights under UK law.

13. Data Protection and Privacy

We will collect and use your personal information only for the purposes of providing our services, managing bookings, processing payments and communicating with you. We will handle personal data in accordance with applicable UK data protection legislation. We will not sell your personal information to third parties.

14. Termination

We may terminate the agreement to provide services immediately if you materially breach these Terms and Conditions, fail to pay any amount due, provide misleading information, ask us to carry out unlawful activities, or behave in a threatening or abusive manner towards our staff. In such cases, you may still be liable for charges incurred up to the time of termination and any consequential costs.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any such disputes or claims.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written quotation or agreement we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.

16.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract all or part of the services, provided that this does not reduce the standard of service you receive.

16.4 Amendments

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically for any changes.

By confirming a booking with Man With a Van Highbury, you acknowledge that you have read, understood and agreed to these Terms and Conditions.